Is this Website secure? -- Yes. The website does not process credit cards directly. All credit card info is sent to a fully secure website called Paypal.com They are the ones who process all of your card details. All that we see are the last 4 digits of your credit card and nothing more.
Are these tablecloths for rent or for sale? - These tablecloths are for sale only.But my partner Kings Chair Cover for rent.They do material colors and style are same.
Are items on your website in stock even if I do not see them on the website? - No. If an item is not on the website then it is not in stock. When an item goes out of stock we immediately remove it from the website. also we can make special order.
How do I get a shipping quote? - To get a shipping quote you must first select the items you wish to purchase. There you will see the estimate shipping. This page will allow you to choose an Express shipment or regular Ground shipping
Do I have to create an account to place an order? -Yes, you will be asked to create an account with us if you wish to place an order. If you are just browsing our website you do not need to create an account. Creating an account will be helpful to you when ordering in the future. Your account will hold all your customer information so you do not have to enter it again.
What method of shipping do you offer? - Our website is currently integrated with the UPS website .But we select UPS or FedEx or USPS to ship. Also we always use FedEx.
If I'm not home at the time FedEx delivers the merchandise, will they leave the package? - Yes. If you are not home, FedEx will leave your package at your front door or anywhere that would be easy for you to locate it. If you do not wish to have FedEx leave your package at your doorstep, please contact us and request for the "Signature Required" option be added to your order. This way, FedEx will not leave the package and will require a signature from either yourself or a representative of yours, such as your spouse or a family member. Can I place an order over the phone? - No, we do not take orders over the phone. We are not allowed to view your credit card information since all the information does not get submitted to our website directly; instead it goes to the Authorize.net website.
Is the internet the only way to order? - Yes, the internet is currently the only way we take orders, for we are an online business after all. But we are working on new ways to better serve the public and improve the way we take orders.
Will the items in my cart remain there even if I log out of my account? - Yes the items will still be there. The only time that the items in your cart do not appear is if you finalize the purchase. Otherwise you have nothing to worry about.
When an item is discontinued, will you be getting any more of that item in? - NO. If the item is discontinued, then they are no longer going to be in stock, hence the word "discontinued".
If I order multiple sizes in one color, are they all going to match? - Unfortunately because all of our products come from many different manufacturers, we cannot guarantee that the colors will match exactly. This is due to the difference in dye lots that are used to make our tablecloths. Once a dye lot has run out, new dye is added, changing the color tone slightly. The colors, however, will match to the point where they are visibly similar to each other.
Can I return these items after I have received them? - Actually, you can return the merchandise, but in order to do that you will need a Return Authorization Number. But you must first make sure that you abide by our Shipping and Return Policy. (Please see Shipping/ Return Policy on our website)
If I choose the ground shipping option on the website, will my merchandise be guaranteed to arrive within the given time frame? - No. Ground shipping is not guaranteed. The only options that are guaranteed to be arrive within the given time are Standard Overnight, 2Day, and 3Day Express Saver.
How soon will I be able to receive my order? - You will receive your order within the time frame of the shipping option you chose. Generally speaking, the average time it takes for you to receive a package is about 5-7 business days. If you chose one of the express shipping options then your merchandise will arrive within the given time frame.
How soon will my order ship from your warehouse? - If an order is placed for a ground shipment then your package will ship out within 1 or 2 days. If an express order is placed before 3pm EST it will ship out same day. Do you ship to po boxes? - No. Our shipping carrier only delivers to physical addresses and not P.O Boxes.
How will I know if my package has shipped out? - When a package ships out, we notify you via e-mail containing a tracking number. This number will be used to let you know the where abouts of your package and the delivery date.
Do you ship outside of the United States? - At the moment we only ship within the continental U.S.and CANADA.This include Alaska and Hawaii, but not including the Virgin Islands or Puerto Rico.
What are your forms of payment? - At this time the only way you can send in a payment is by PAYPAL
Do you charge tax to non-profit organizations? -No
What type of material is your linen? - We carry two kinds of linen. We carry 100% Polyester Dacron and we also have a Satin material
